If you haven't been able to find the answer to your query in our FAQs, don't worry - our Customer Service team are on hand to assist. Please provide as much detail as possible. We will respond within 2 working days.
Alternatively, give the team a call for free on 0800 519 33 33 (9am-5pm Monday to Friday)
Before contacting us about your card balance, have you tried our quick balance checker? It only takes a few seconds and you can use it at any time of day.